Question 1

Do I need an account to place an order?

Accepted Answer

No — you can check out as a guest. However, creating a free account allows you to track your orders, save your shipping address for faster future checkouts, manage your wishlist, and view your full order history.

Question 2

How do I reset my password?

Accepted Answer

Click 'Forgot password?' on the login page and enter the email address associated with your account. You will receive a password reset link within a few minutes. If it does not arrive, please check your spam or junk folder.

Question 3

How is my personal data used?

Accepted Answer

We collect only the information necessary to process and deliver your order and to improve your shopping experience. We never sell your personal data to third parties. For full details on how we handle your data, please read our Privacy Policy.

Question 4

Can I request deletion of my account and data?

Accepted Answer

Yes. You have the right to request deletion of your personal data at any time. Email us at support@cheerwyn.com with the subject line 'Data Deletion Request' and we will process your request within 30 days in accordance with applicable data protection laws (GDPR, CCPA).

Question 5

How do I unsubscribe from marketing emails?

Accepted Answer

Every marketing email we send includes an 'Unsubscribe' link at the bottom. Click it to opt out instantly. You can also manage your email preferences from your account settings. Note: unsubscribing from marketing emails does not affect order confirmation and shipping update emails, which are transactional and cannot be disabled.

Question 6

How long does delivery take?

Accepted Answer

Delivery times depend on your location and the shipping method you choose at checkout. Standard international shipping typically takes 7–14 business days; domestic orders arrive in 3–7 business days. Expedited shipping (3–5 business days) is also available. Business days exclude weekends and public holidays.

Question 7

How much does shipping cost?

Accepted Answer

Standard shipping is free on all orders over $75. For orders below that threshold, a flat rate of $6.99 applies for domestic orders and $12.99 for international orders. Exact costs are always shown at checkout before you confirm your purchase.

Question 8

Do you ship internationally?

Accepted Answer

Yes — we ship to 40+ countries worldwide. Simply enter your shipping address at checkout and the available delivery methods will appear. Some remote regions may have limited carrier options or slightly longer transit times.

Question 9

How can I track my order?

Accepted Answer

Once your order ships, you will receive a shipping confirmation email with a tracking number and a direct link to the carrier's tracking page. You can also visit our Track Order page at any time and enter your order number to see the latest status.

Question 10

Can I change or cancel my order after placing it?

Accepted Answer

We begin processing orders quickly to ensure fast dispatch. If you need to modify or cancel, please email support@cheerwyn.com within 1 hour of placing your order. After that window, changes may not be possible as the order may already be packed and ready to ship.

Question 11

What happens if my package is lost or arrives damaged?

Accepted Answer

If your package is lost in transit or arrives damaged, please contact us within 14 days of the expected delivery date at support@cheerwyn.com. Include your order number and photos of any damage. We will work with the carrier to investigate and will offer a replacement or full refund depending on the outcome.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay / Google Pay where available. All transactions are protected with 256-bit SSL encryption.

Question 13

Is it safe to enter my payment details on your site?

Accepted Answer

Absolutely. Our checkout is PCI-DSS compliant and all payment data is processed securely by Stripe — a globally trusted payment provider. We never store your full card details on our servers.

Question 14

Will I be charged in my local currency?

Accepted Answer

Prices are displayed in USD by default. Your bank or payment provider will convert the amount to your local currency at their current exchange rate. Any currency conversion fees are charged by your bank, not by us.

Question 15

Do you offer discount codes or promotions?

Accepted Answer

Yes! We regularly run promotions and offer exclusive discount codes to our email subscribers and social media community. Enter your code in the 'Discount code' field at checkout. Only one discount code can be applied per order.

Question 16

Are there any additional customs or import duties?

Accepted Answer

International orders may be subject to customs duties, taxes, or import fees imposed by your country's government. These charges are entirely the buyer's responsibility and are not included in our product prices or shipping fees. We recommend checking your local customs regulations before placing an order.

Question 17

How do I find the right size?

Accepted Answer

Every product page includes a detailed size guide with measurements in both inches and centimetres. We recommend measuring yourself (bust, waist, hips) and comparing to our size chart rather than relying solely on your usual clothing size, as fit can vary between different styles and fabrics.

Question 18

What sizes do you carry?

Accepted Answer

We carry sizes XXS through 4X across most of our collections. Size availability may vary by style. If your size shows as out of stock, use the 'Notify me' button on the product page to receive an email the moment it becomes available again.

Question 19

How do I care for my garments?

Accepted Answer

Care instructions are printed on the label inside each garment and also listed on the product page under 'Care & Materials'. As a general rule, we recommend washing in cold water on a gentle cycle and air drying to preserve colour vibrancy and fabric quality.

Question 20

Are your product images accurate to the actual item?

Accepted Answer

We strive to represent our products as accurately as possible. Colours may appear slightly different depending on your monitor or device screen settings. If you have specific questions about a colour or fabric before ordering, email us at support@cheerwyn.com and we will be happy to help.

Question 21

Do you restock sold-out items?

Accepted Answer

Popular core styles are often restocked. Use the 'Notify me' button on any sold-out product to receive an automatic email alert the moment it's back in stock. Limited edition drops and collaboration pieces are typically one-time releases and do not get restocked.

Question 22

What is your return policy?

Accepted Answer

We accept returns within 30 days of the delivery date. Items must be unworn, unwashed, and in their original condition with all tags still attached. Final sale items, intimates, and swimwear are not eligible for return for hygiene reasons.

Question 23

How do I start a return?

Accepted Answer

Email support@cheerwyn.com with your order number and the items you wish to return. Our team will respond within 1–2 business days with a prepaid return label (domestic orders) or return instructions. Please do not send items back without contacting us first.

Question 24

When will I receive my refund?

Accepted Answer

Once we receive and inspect your returned items, refunds are processed within 3–5 business days. The credit will appear on your original payment method within 5–10 business days depending on your bank or card issuer. You will receive an email confirmation when the refund is issued.

Question 25

Can I exchange an item for a different size or colour?

Accepted Answer

We currently process exchanges by returning the original item and placing a new order for the replacement. This ensures you secure the exact item you want before stock runs out. Start a return as normal and our support team is happy to help you choose the right size.

Question 26

Do I have to pay for return shipping?

Accepted Answer

Domestic returns ship free with our prepaid return label. International customers are responsible for return shipping costs. We strongly recommend using a tracked service — we cannot be held responsible for returns lost in transit.

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